Cassia in the News

2023 Pinnacle Customer Experience Award

2023 Pinnacle Customer Experience Award

Baptist Health and Rehab is proud to announce that we have received the 2023 Pinnacle Customer Experience Award! This is an honor to receive this award as we scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Baptist Health and Rehab for your outstanding work! This highlights the level of service we provide to residents in Bismarck, ND.

We were recognized as Best in Class in the following categories:

  • Overall satisfaction
  • Nursing care
  • Cleanliness
  • Laundry service
  • Communication from facility
  • Response to problems
  • Dignity and respect
  • Recommend to others
  • Professional therapy services
  • Admission process
  • Safety and security
  • Overall customer experience

About Pinnacle Quality Insight:

Throughout 2022, Baptist Health and Rehab residents and their families participated in monthly telephone interviews where they answered open-ended questions and rated Baptist Health and Rehab in multiple categories.

About Us:

Baptist Health and Rehab is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.